Terms & Conditions

BNG Restores ("we", "us", "our") is a premium shoe, trainer and bag cleaning service based in London.

We are operated by BNG Collective Ltd, company number 17400013, with its registered office at Unit 1 Mount Pleasant, Wembley, England, HA0 1TX.

You can contact us at hello@bngrestores.com.

These terms and conditions apply to every booking you make through our website. By submitting a booking, you agree to them.

Please also read our Privacy Policy, which explains how we handle your personal information.

If anything in these terms conflicts with your rights under UK consumer law, your rights under that law take priority.

We provide professional cleaning for trainers, shoes, bags and hats, offered as individual services and bundles, with optional turnaround upgrades (Express, Next Day and Same Day where available).

The exact services, bundles and prices available are shown during the booking process and on our Services page.

Some items may not be suitable for cleaning because of their age, materials or condition. If we believe an item cannot be safely cleaned, we will contact you before starting work.

Bookings are made through the booking form on our website. When your booking is submitted, you will receive a booking reference and a confirmation email with the details you provided.

It is your responsibility to make sure the details you enter — including collection and delivery addresses, postcodes, contact details and any safe-place or buzzer instructions — are accurate and complete.

We serve collection and delivery within London and Greater London. Your postcode must be within our service area for the booking to be accepted.

We agree a collection date, a delivery date and a time window with you during booking. Please make sure the items are ready at the collection address within the chosen window.

If you provide safe-place, buzzer or access instructions, we will follow them. If collection or delivery fails because of incorrect details, no access, or items not being available, we will contact you to rearrange and may rebook at the next available slot.

If we cannot reach you or your items after repeated attempts, we will hold your items at our studio and contact you by email to arrange redelivery.

All prices are shown in pounds sterling and are based on the published price list shown during booking. Turnaround upgrades are charged as an additional amount per booking, as displayed in the booking flow.

We confirm the total price for your booking before it is submitted. If the true condition of your items means extra work is needed beyond the service you booked, we will contact you with a revised quote before doing that work.

We do not add hidden charges. If the price you are shown at checkout changes for any reason, we will always contact you for approval first.

You can change or cancel a booking free of charge by emailing us before collection takes place. We will confirm any change by email.

Under the Consumer Contracts Regulations you normally have 14 days to cancel a service booked online without giving a reason. If you ask us to begin the cleaning before that period ends (for example, by having items collected), and you later cancel, you may need to pay for the work already carried out.

If we need to cancel or move your booking (for example because of illness, weather or transport problems), we will contact you as soon as possible and offer the next available slot or a full refund of anything you have paid.

We take great care with every item. We use the cleaning methods appropriate to the materials of each item, based on the information you give us at booking.

Please tell us about any existing damage, delicate areas or special requests before collection. We cannot accept responsibility for damage we were not told about, or for pre-existing wear that cleaning makes more visible.

If something goes wrong with the service you receive, you should contact us as soon as possible after delivery. We will work with you to put it right, which may include re-cleaning the item or a fair refund.

We provide services with reasonable care and skill, as required by the Consumer Rights Act 2015.

Nothing in these terms affects your legal rights as a consumer, including your right to receive a service performed with reasonable care and skill and your right to a price that is fair.

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

We do not exclude or limit in any way our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded under English law.

We do not accept liability for items left with us that are prohibited from transport, illegal, or left beyond 30 days after completed delivery attempts without contact from you.

We may update these terms from time to time. The version that applies to your booking is the version that was on our website when you made it.

These terms are governed by the law of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction over any dispute.